Legal notice


Legal Notice

1. Business Identification & Ownership

  • Trading Name: Evergreen Elves

  • Proprietor & Sole Trader: Matthew Grant

  • Business Structure: Sole Trader operating under the trading name "Evergreen Elves"

  • Country of Establishment: United Kingdom

  • Company Registration: As an unincorporated sole proprietorship, Evergreen Elves is registered with HM Revenue & Customs (HMRC) for taxation purposes and is not registered at Companies House.

2. Contact Details & Address for Service

  • Service & Postal Address: 173 Station Road, Wythall, Birmingham, B47 6AF, United Kingdom

  • Customer Support Email: elves@evergreenelves.co.uk

  • Customer Support Telephone: +44 (0) 7576 451605

  • Website: www.evergreenelves.co.uk

Please note: The address above is an administrative service and postal address only. We do not operate a customer collection depot, nursery, or public return counter at this location. All customer orders are fulfilled exclusively via our direct doorstep delivery service.

3. Regulatory & Statutory Disclosures

  • Value Added Tax (VAT): Evergreen Elves is currently not registered for VAT under the Value Added Tax Act 1994, and VAT is not charged on purchases or services.

  • Consumer Protection: All consumer contracts entered into through this website are governed by the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce (EC Directive) Regulations 2002.

  • Data Controller: In accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), Matthew Grant trading as Evergreen Elves is the designated Data Controller. Inquiries regarding data privacy should be submitted to elves@evergreenelves.co.uk.

4. Dispute Resolution & Customer Complaints

We are committed to delivering excellent customer service and resolving any concerns or complaints directly, amicably, and swiftly. If you have an issue with an order or service, please contact us directly via email at elves@evergreenelves.co.uk or by telephone at 07576 451605.

  • Alternative Dispute Resolution (ADR): In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we inform you that Evergreen Elves is not currently bound by, nor voluntarily subscribes to, an approved consumer Alternative Dispute Resolution (ADR) entity. If an amicable solution cannot be agreed, consumer advice and dispute assistance can be obtained via the Citizens Advice Consumer Service (www.citizensadvice.org.uk or 0808 223 1133).

  • Applicable Law: Any dispute arising out of or related to the use of this website or orders fulfilled by Evergreen Elves shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English and Welsh courts.

5. Intellectual Property & Copyright Notice

All website design, text, branding, graphics, logos, scripts, photographic imagery, and video recordings displayed across this website are the property of Matthew Grant trading as Evergreen Elves or used under licence, and are protected under the Copyright, Designs and Patents Act 1988 and international intellectual property treaties. All rights are reserved. Any unauthorised reproduction, scraping, modification, or commercial exploitation is strictly prohibited without prior written authorization.